APA Style
Chandra, F, T, G.
(2019).
Service, Quality & Customer Satisfaction
(
Ed.5)
.
Yogyakarta:
ANDI.
MLA Style
Chandra, Fandy, Tjiptono,, Gregorius.
"Service, Quality & Customer Satisfaction".
Ed.5
Yogyakarta:
ANDI,
2019.
Text.