APA Style
Kasmir, K.
(2018).
Customer Services Excellent: Teori dan Praktik
(
Ed.1 Cet.2)
.
Depok:
Rajawali Pers.
MLA Style
Kasmir, Kasmir.
"Customer Services Excellent: Teori dan Praktik".
Ed.1 Cet.2
Depok:
Rajawali Pers,
2018.
Text.